SUPPORT
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VIDEOS
CONNECTIVITY FAQ / TROUBLESHOOTING
Soundstage & Aura seating must be hosted by another Bluetooth® compatible device. if the TV, Blu-ray player, phone, or computer do not have Bluetooth®, the Soundstage & Aura products will not connect.
Phone, or TV, or Blu-ray player will not connect to Soundstage / Aura ….
- Make sure seating and host Bluetooth® device are both turned on.
Phone, or TV, or Blu-ray player will not connect to Soundstage / Aura ….
- There may be another active connection to the seating already that must be disconnected. Only one Bluetooth® device can connect to another Bluetooth device at a time unless consumer has purchased optional hub connections that may be available in the marketplace.
- Disconnect any other Bluetooth devices before attempting to connect to a different device.
How do i do a system reset if still can’t connect?
- Unplug the Soundstage seating, or Aura seating from the power supply and restart.
How to pair a Soundstage or Aura wireless hand control.
- Remove battery cover from back of hand control,
- Remove one battery while holding down red power button on hand control,
- Replace battery and release red power button.
Insufficient volume from Aura personal sound amplification ….
- Consult owner’s manual to move master volume switch to position 3
Hand control pairing video:
System reset video:
Can I connect a sound-bar to the system?
- This depends on the brand of TV. Some TVs will accept a second set of Bluetooth® speakers in the TV’s Bluetooth® menu. Some TV brands will view the headphones on the TV menu as a separate speaker. An external sound-bar would be considered as a second set of speakers, or in some cases but most instances, this is not possible as in general the current conventions only allow one Bluetooth® host to be connected to one other Bluetooth® device.